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June 2008

Launching “Incredible Discoveries Information Page”

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I want to keep this post as brief as possible because this announcement is not one I consider “good news” but it was necessary given the amount of inquiries and information I have been getting regarding the infomercial company, “Incredible Discoveries”.

As a brief recap, “Incredible Discoveries” came into my life around June 20, 2007 when they wanted to talk to me about marketing my books with infomercials.  The conversations ultimately led to a $75,000 fee they wanted me to pay.  I was immediate suspicious and I declined the offer.

A disgruntled, ex-employee, Robert Danoff, and another individual made contact with me feeding me insights.  With my suspicions and their suggestions, I followed up on their insights.  I made a few more blog postings regarding Incredible Discoveries updates as it related to Robert Danoff.  I posted them because Robert Danoff gave me information that I thought might be of public interest.

To make a long story shorter, I eventually put an end to discussing “Incredible Discoveries” because I did not want my blog to become overrun with this story that really had little to do with me or my business. If you want to know more, go visit these posts.

However, since these posts last year, this blog persistently gets traffic on “Incredible Discoveries” which means many people are interested and someone is reading.  But I also continue to get emails and phone calls from people wanting my opinion on “Incredible Discoveries“.  I also get a few complaints.  But I am not the Better Business Bureau.  Nevertheless, I keep my ears open to what people tell me.

The straw that broke the camel’s back is when yet another person called asking me my opinion.  I told them it was up to them and it was their money.  It was like they wanted me to prove or disprove that “Incredible Discoveries” was a “bad” company.  Quite frankly, it isn’t my job to be responsible for others.

As a public service, I shared my opinions on the blog already and if you think you can part with $50,000 to $75,000 and take the risk, fine with me.  It is your money.  But I keep telling everyone that my internal radar says to spend your money elsewhere.  You can do a lot with $75,000 on your own plus I think a lot of the infomercial business is one that offends my sensibilities.  That is why there are so many complaints.

In any case, I did get curious enough to do more fact-checking on “Incredible Discoveries“.  After all, why does this blog get so much interest because of “Incredible Discoveries”?  Obviously, a lot of people are searching for information on them which led me to do some searching on my own.

And so, I am trying to put this issue to bed.  I dug out more interesting information.  I had some interesting phone conversations from various past plaintiffs and defendants against “Incredible Discoveries”.  I found information from the Florida Attorney General’s Office and Florida Division of Corporations.

With all of this, I compiled my findings into “The Incredible Discoveries Information Page“.  I have tried to be fair and I am upfront of my biases.  I give commentary and information but it is up to the reader to draw their own conclusions whether anyone should do business with them.

If you have additional meaningful information or corrections, I will accept them.  But I am resistant to taking any more phone calls on Incredible Discoveries. I got better things to do than discuss them.

To those who care, “The Incredible Discoveries Information Page” is a free resource. The direct link is:  https://matthewchan.commastersiteincrediblediscoveries-info.htm. To those who don’t care, you aren’t missing much.

My Review of Amazon’s Kindle eBook Reader

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Since coming back from the 2008 Book Expo America in Los Angeles, I have been wanting to write my review on Amazon’s Kindle.

My relationship with Amazon is multi-faceted.  Like most book lover, my first relationship with Amazon is as a customer.  In my opinion, Amazon has the best website to research and search for books.  It also has the best book community support.

Secondarily, I am an Amazon reseller.  I resell my books and titles through their Amazon Advantage and Amazon Marketplace programs.  Overall, it is a good business relationship.

Essentially, I have grown to like and appreciate Amazon over the years.

With the launch of Amazon Kindle, I find myself as both a publisher and a book reader evaluating the merits of Kindle.  At nearly $400, I am resistant to buying an electronic device to read books.  Although, I love my computer and everything it does, I still like to read old-fashioned books.  I just like the convenience of flipping through pages and basically jumping around at a moment’s notice.  I am still resistant to the idea of being depending on any electronic device to read.  What happens if the device is damaged or lost?

What I don’t like about books, however, is that they are subject to wear and tear.  They are bulky and take up a lot of shelf space when you have hundreds of books like I do.  They are a terror to move when packed into boxes.  It is an annual ritual to purge books and either sell them or give them away.  And it is difficult to find specific content within a book even with an index.

As a publisher, I would like to do away with the printing of books and sell more content electronically.  There is no hard printing costs, no warehousing costs, and it saves lots of trees environmentally. Having said all that, you will have a sense of my inherent biases and internal battle with Kindle.

At BEA, I was quite happy to see Amazon with their large Kindle booth.  Amazon intelligently and insightfully understood that there is still a huge portion of book readers who have never physically seen and fiddled with the Kindle.  Unless you are on the cutting edge and don’t mind blowing $400 on an untried device, most people including me did not want to spend that money without actually having some hands-on experience with it.

The folks at the Amazon Kindle booth seemed friendly.  They were ready to engage anyone interested in playing with a Kindle.  I awkwardly too the device and admired its design.  It was light and clean looking.  It had a relatively simple and elegant look.  The quality of the reading screen even when viewed at a steep away angle was quite good.

For the most part, Kindle was easy to navigate.  I goofed a few times but I attributed that to my user unfamiliarity.  The browsing of Kindle-titles was easy.  The Amazon employee pointed out that there were still many titles not available on Kindle but work was aggressively being done to get more titles.  As a publisher, I agreed with that.  Amazon has been heavily courting publishers to release their content on the Kindle format.  For me, I am interested but I have taken a wait-and-see attitude.  I will get into why in another post.

Back to the actual Kindle device, what I did not like about Kindle were the placement of the long page-turning buttons on both the left and right side of the device.  I am guessing the idea of having a long elongated button is to accommodate different ways and styles that readers would hold Kindle.  Unfortunately, I found it difficult to hold and adjust the Kindle with accidentally pressing one of the side buttons.

There simply was no easy way to hold the Kindle in my left or right hand.  If I wanted to adjust my seating position or get up, I found myself accidentally hitting the side buttons.  The Amazon employee said that once you get used to it, that would no longer happen.  That may be true but I feel the side buttons are too exposed.  The designers gave too much space.

My view of Kindle, like other electronic hardware or software, that this is a version 1.0.  I asked about future revisions and that subject seemed to make the person helping me uncomfortable.  I am guessing her job was to focus on selling the Kindle in the here and now, not focusing on a possible Kindle 2.0.

I speculate that there will inevitably be a Kindle 2.0.  There will be design enhancements and improvements to the hardware based on the feedback Amazon is receiving.  Perhaps this review will be one they will refer to.  They are likely to improve the battery life and viewing options such as including color.  However, I believe color will come in Kindle 3.0.  I think it is too much of a jump from Kindle 1.0 to Kindle 2.0.  I don’t think Amazon is quite ready to so quickly obsolete Kindle 1.0.

Overall, I enjoyed my user experience with Kindle.  I understand why there seems to be a growing bubble of support for it.  It really is a good device.  But the downsides is still a deterrent for me.  Kindle has to come down in price more.  Even at 50% off, it would be $200.  I am not sure I would still buy it at that price point.  There has to be more titles.  And the annoying side buttons need to be resized, relocation, or redesigned.

It is ironic that I do want Kindle to be successful.  And yet, for me as an individual reader, I still greatly prefer my books.

My Conversation with Chloe Surdyk at Getty Images

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This was first posted on The TurnKey Publishing Blog.

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When I first received my Getty Images Settlement Demand Letter on Monday, June 16, I took prompt measures to be proactive.  One of those proactive steps was to face this issue head-on.  I called the phone number 800-272-4170 twice and left one message.  My voice message was professional and courteous.  I was letting them know I acknowledged their letter and was quickly taking corrective measures.  I also told them I welcomed a call to discuss the situation.

Chloe Surdyk called late Wed. afternoon.  It was actually a cordial conversation.  I did my best to find common ground.  I understand their need to protect their copyrights and go after people but I did not agree with their tactics.

I told her I especially did not agree with her rationale that victims of Indian web designers should have to pay Getty Images especially when I contracted for a web banner, not specific images.  I also had little or no say in the selection of any images, only whether I liked a web banner or not.

She offered me a lower settlement (from the original $1,300) of $800-something.  I told her I did not agree with her and it was likely we would have to agree to disagree.  In the conversation, I told her I was not ignorant of the law and due legal process.  I have been to court many times to be a plaintiff and occasionally a defendant.  I was not simply going to “roll over”.  I told her I did my research on the Internet on Getty Images and I was informed of their upcoming tactics.  I told her I was not going to sit still and that I would likely publicize my interactions with her and her company.

My sense of embarrassment over this is substantially lower than my sense of outrage at their attitude.  Surprisingly, during most of the conversation, Chloe was cordial.  Even towards the end of the conversation, she said she would put into her notes to give me another 14-days to consider her offer.  Chloe even gave me her direct phone office line:  206-925-6779.

In my mind, there was no way I was going to “settle” with them.  I mentioned to her that she would likely have to sue my company if she wanted anything.  For now, I told her we would simply agree to disagree.

My next move is to get my “official reply” sent out by Certified Mail within the next couple of days.  I am biding my time as I continue to do more research.

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Cold calls are NOT welcome on this matter. Please do not cold call me because I will not accept phone calls from phone numbers I don’t recognize.

Get Help with your Extortion Letter. If you want to learn more about my case, visit ExtortionLetterInfo.com.

 

I Received a Getty Images Settlement Demand Letter

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Today, I received a Getty Images Settlement Demand Letter basically trying to extort from me a payment of $1,300 for a bird image that was used on theintrepidway.com website.  If I pay that amount, basically they agree not to sue me or my company.  However, suing and winning are two entirely different issues.

TheIntrepidWay.com currently looks bare because I immediately took down all the web banner graphics to comply with the Getty Images Settlement Demand Letter.

For most of you reading this, you will be like me earlier today.  I had no clue what this was all about.  It would be many hours later until I discovered this extortionistic practice by Getty Images.  But, believe it or not, this issue is relevant to anyone who wants to put up their own website and intend to hire someone to design their graphics and images.

The “short version” of all this is that “Getty Images”, a photo-licensing company, actively sends out Settlement Demand Letters in the U.S., U.K., and Australia to unsuspecting website owners that have intentionally or unintentionally infringed on their copyrighted images.  ON the surface, this sound fine.

In my research, so many website owners are small-business people or companies that contracted web site templates and graphics from graphic artists/designers in India.  Well, apparently, the folks in India have a terrible reputation of stealing U.S. images and incorporating them in their web graphics and template design.

Unsuspecting U.S. website owners who want to improve the appear of their websites buy these web templates and graphics and use them on their websites.  However, months and years later, Getty Images sends this very nasty and threatening letter out essentially holding you fully responsible even if someone else did the crime.  I understand that employers are held responsible for many issues, however, what comes is on the verge of insanity and certainly not even close to reasonable.

If you are legally uninformed, I will tell you, it is a very intimidating letter unless you think this through carefully.  After I calmed down, I took the time to do a Google and Yahoo search on “Getty Images Settlement Demand Letter”. I think if you do the same, you will get a very interesting education.  It is actually devious because Getty Images do not do anyone the courtesy of a Cease and Desist Letter.  Basically, let people know that they did the wrong thing and allow them to correct the situation before you get nasty.

However, in one mailing, they ask you to remove all the infringing images AND ask you to pay this extortionistic amount so they won’t sue you.  What a great scam.  Start sending letters to anyone who made a mistake to correct the mistake but also demand a huge cash payment while you are at it in exchange for you to NOT sue them.  What a great way to make money.  Why bother going to court when you can simply instill the fear of a lawsuit into people?

And even if you have to go to court, there is this small matter of preparing and proving your case.  Is Getty Images (based in Seattle) really going to hire an attorney and sue me in Columbus, Georgia over $1,300?  Perhaps they will sue for more.  But for what damages?  Punitive damages?  You want to punish someone for doing something they did not intend to do or know it was even occurring?  Those attorney fees might get expensive trying to sue a corporation over state lines.

I have been to court many times as a plaintiff.  It is not easy to simply make stuff or puff your case up.  The judge is usually smart enough to temper a case and not let a ruling get too ridiculous especially in a small claims case.

If it sounds like I am being cavalier, I am not.  I am treating this seriously.  However, I am not simply going to roll over.  I also have a few tricks up my sleeve if they truly decide to push the matter into the court system.  I won’t get into specifics but let’s just say the word will get out very quickly and wide to people, companies, and agencies I have never communicated to before.

I felt the need to post this warning message to warn others.  There are many, many angry people who have received similar letters from Getty’s Images.  I suspect they will want one more web source to consult and discuss this situation.

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Cold calls are NOT welcome on this matter. Please do not cold call me because I will not accept phone calls from phone numbers I don’t recognize.

Get Help with your Extortion Letter. If you want to learn more about my case, visit ExtortionLetterInfo.com.

 

Review of The Warner Brothers VIP Movie Studio Tour – Part II

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During lunch, we went to the WB Commissary.  When I hear the word commissary, I am thinking it is this cafeteria where lots of people are being pushed through a food line and you have to sit in this rowdy lunch room.  Boy, was I tremendously happy I was completely off-base.

It turns out that the lunch included at the WB Commissary is actually a near fine-dining experience with nice table cloths, cloth napkins, and formal silverware with first-class service.  The menu and selection were those you would find from a formal restaurant except that this is the place were executives, producers, actors, other higher echelon employees would eat.

To give some perspective, the soup I ordered was $5.00, the salad was $8.00, the Diet Coke was $2.75, and the NY Steak was $24.00.  Remember, this is LUNCH, not dinner!  When I tallied my own bill, I easily had a $40.00 lunch without gratuity.  We were provided with a complimentary dessert (slice of pear pie) which by my estimation would have cost $6.00 on their menu.  Basically, if I had to pay for this entire dining experience with gratuity, this would have been close to a $60.00 lunch tab!

When I thought about the $150.00 ticket I purchased for the 5-hour tour, easily 1/3 of that cost went to the WB Comissary lunch experience.  I told the tour guide that I had expected a cafeteria or a box-lunch experience, not a fine-dining experience.  The food was good but the service was rushed mainly because the tour guide said that we did not pay to sit at lunch for over an hour.  Although I thoroughly enjoyed lunch, I had to agree with him.

He took us to a screening room which had an large-size mixer stretching to what I estimated to be at least 20 ft.  It was a very stylish and elegant room where there were many computer monitors connected to a network of Macintosh PCs.

We eventually went into another studio where a small orchestra could fit in and play music to be recorded.  Supposedly, this room was one that Clint Eastwood favored to record music for his own movies.

We visited a few sound stages.  We visited a huge sound stage where they made “The Perfect Storm” minus the filled tank of water.  We visited a sit-com sound stage similar to what they used when they made “Friends”.  We also visited the set of “Cold Case” where it looks a worn office of a city government building.  Once again, the attention to detail was extraordinary.  The furniture, cabinets, paperwork, books, folders, floor tiles, telephones, etc.

During one of our last stops, we went into the private WB Museum.  Being a fan of the Superman and Batman movies, I had the opportunity to closely inspect the superhero costumes.  The detail on the costumes were amazing.  You see way more in person than you can see on the movie screen.  There were costumes from “300”, Matrix Reloaded/Revolutions, and many other movies.  The 2nd floor was entirely dedicated to the Harry Potter movies.  I have to confess I have never seen a Harry Potter movie, nor have I ever attempted to read a Harry Potter book.  So, the whole Harry Potter thing did not do much for me.

In this review, I clearly cannot cover everything in the tour because I cannot remember every thing.  Even if I did, this is only a review, not a blow-by-blow account of my tour.

Overall, I felt I got tremendous value out of the Warner Brothers VIP Studio Tour (Deluxe version).  It is designed to be an attraction but it is also close to a 1-day educational experience.  I liked the fact there was only 10 of us on the tour and we really got VIP treatment.  It is actually kind of funny.  I thought the 5-hour Deluxe tour is the true VIP experience with a more personalized experience, not the 2-hour version they call the VIP tour where I saw up to 20 people on those tours.

The Warner Brothers VIP Studio Tour like the other movie studio tours are really under-promoted and under-marked in my opinion.  I don’t recommend young children going on most of the movie tours.  I don’t think they would truly appreciate the grandeur and sophistication of the movie-making process.  Because of the prices, I would not bring any children under 15 on most of the movie tours.

Otherwise, I highly recommend this great experience.

Review of Warner Brothers VIP Movie Studio Tour – Part I

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Prior to leaving on my final day in Los Angeles, I went to the Warner Brothers VIP Studio Tour in Burbank, California.  More specifically, I signed up for the 5-hour Deluxe version of the studio tour at a cost of $150.00.  Only 10-people are allowed in a Deluxe Tour.  This followed my Sony Pictures Studios Tour the day before.

Because I am in the publishing industry where I deal with Internet, print, audio and video media, this was an easily justifiable business expense.  Without question I am a movie buff but I was very much there for educational reasons.  I looked at this tour as a one-day seminar of how the “big boys” create these multi-million dollar productions.

This tour begins with a 15-minute retrospective of the origins of Warner Brothers.  There literally were 4 brothers with the last name Warner.  These brothers originally began in the East Coast with their movie theatre business .  And then they decided they might be able to make more money if they were able to also create and produce their own movies to show in their own theatres.  Clearly, that was the beginning of a legacy which has lasted to this day.

The Warner Brothers exterior sets were more extensive and impressive than Sony Pictures.  In fact, the WB lot is so large, we were taken around in a cart by the tour guide.  Our tour guide was clearly passionate about his job and it showed.  However, I did think he was a bit regimented in that it was very difficult to ask questions.  You would think that in this longer tour, there would be ample opportunity to ask questions but that was frequently not the case.  He was clearly in charge of the group and rattled off trivia after trivia as we visited various sets.

One of the most impressive sets I have ever seen is the Chicago set used by the producers of E.R.  E.R. is a long-runnning medical drama.  I am not a big fan but I have seen a few episodes of it.  The exterior sets of E.R. is very impressive for the detail that was put into it.  Although the sets have been around 12+ years, they looked like they had been around for 50 years with considerable wear and tear having that aged, filthy, back-alley look in Chicago.  Even up close, it was difficult to tell that these sets were artificially aged and worn.  The authentic look was simply amazing.

The set also had the back entrance to the E.R. hospital where ambulances roll in patients.  That set was also amazing.  It really looked like a hospital E.R entrance with the wear and tear of one.

Being a fan of Terminator: The Sarah Connor Chronicles, we had the chance to see the actual sets of where the characters live.  We even see the scars in the street as a result of the explosion in the season finale.

We passed by the exterior sets of Uncle Jesse’s and Boss Hoggs’ home from Dukes of Hazzard.  In the TV show, they were two different buildings in two different locations.  In actuality, they are the same building!  One is filmed from the front, the other from the rear.  Again, move movie magic.

We went through an exterior set of a suburban neighborhood which actually had office workers in each of the houses.  When you are walking in those sets, it really does feel like you are in a suburban neighborhood, not a movie set on a movie lot.

We eventually broke for lunch.  End of Part 1.

Review of Sony Pictures Movie Studio Tours

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Having planned a couple of extra days to enjoy Los Angeles, I booked a ticket to visit Sony Pictures Studios Tours.  Like most of the movie studio tours, they are not well advertised or marketed.  Most people find out about movie studio tours from word-of-mouth or by seeking it out.

Being a big movie fan myself, it was a high priority for me to check out all the movie studio tours.  (I scheduled the Paramount Movie Studio Tour for the morning but goofed up my schedule and arriving too late.)

The Sony Pictures Studios Tour located in Culver City, CA costs $28.00.  You can purchase tickets online in advance (with a $2.00 fee) or simply make reservations.  I did not know I could make reservations until AFTER I had bought tickets online.  Because I also wanted to attend the Warner Brothers VIP Studio Tour, it was a bit of a trick to schedule 3 studio tours within a 2-day period.  Because of limited availability of the Warner Brothers Deluxe Studio Tour (a 5-hour version of the WB VIP Studio Tour), I was forced to reschedule my tickets with Sony Pictures Studio Tour.  Fortunately, the folks at Sony were accommodating.  They were able to simply use my same ticket but schedule it for another day.

The Sony Pictures Studios Tour is a 2-hour walking tour of the old MGM Studios that Sony Pictures bought out.  Underground parking is free in the visitor section of the Sony Pictures office building.  One of the things you learn early in the tour is how MGM sold off so much of their backlots over the years that what they have left is much smaller than how they started.

Even with that, there is still plenty of walking to do.  I recommend some comfortable walking shoes.  They say that no two tours are exactly alike.  They attribute this to the fact that every tour guide has a different style and the daily circumstances are such that the tour is designed to be flexible just in case the tour encounters an actual TV or movie production.  If that happens, the tour obviously work around these important and well-controlled events.

On my tour, sound stages had been set on the upcoming movie “Angels & Demons” which is a prequel to the movie and book of the same name “Da Vinci Code”.  We also passed by Beyonce Knowle’s trailer and the sound stages for her upcoming movie “Obsessed”.

I made my first visit to a Foley studio which is where many sound effects are created.  We also visited the set and green room of “Jeopardy”.  I have to say that Green Room was a bit nasty but the tour guide said it was because a party was thrown a couple of nights earlier and it had not yet been clean.  The Green Room is really a green room.  Apparently, green is supposed to help calm the nerves of people who will eventually go out on stage.

We walked through many interesting exterior sets that had real-life workers within the building!  Apparently, the designers and architects make the insides of the buildings functional but decorate the outside in such a way to create the illusion you are in a different city or locale.

I don’t want to give the entire tour away but those were the highlights.  My tour guide, Tony, is an aspiring screenwriter and seems to enjoy giving movie studio tours as he looks for his big break.

Overall, anyone who loves movies and wants to learn more about the behind-the-scenes of movie-making should check out Sony Pictures Studios Tour.

Returning from 2008 Book Expo America in Los Angeles

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I just returned from over a week-long adventure in Los Angeles that included the huge 2008 Book Expo America in Los Angeles.  This event followed the 3-day IBPA’s Publishing University also in the same city.

The last time I attended Book Expo America was in 2002 in NYC.  It was before I started my publishing firm, Ascend Beyond Publishing.  I definitely feel like I waited too long to go back but I did try to make up for lost time soaking it all up and managed to get some nice advance copies of upcoming books.

I am a book lover myself which is one reason I got into the publishing business.  I can honestly say my legs hurt every night from all the walking on the convention floor during the day.  The are so many exhibitors to visit and products to check out.

I had not planned on attending another Book Expo America for another 2 years but now I feel somewhat compelled to go back next year.  I have put it on my calendar.